We would love to hear from you, with questions or comments! We are having many issues with people leaving their business email address for a reply, most corporate emails will block our email address when we try to reply with our questions. If you do not hear back from us within 24 business hrs, please send us a different personal home email address for a reply. For shipping questions, please only contact us if it is beyond the 14 BUSINESS day timeframe for Standard shipping method and beyond the 7 BUSINESS day timeframe for Rush shipping method. You will get a tracking number sent to your email address when your order has been shipped, please make sure to give us your correct email address. Please make sure to choose the correct shipping method to meet your event date on time. REMEMBER, all orders are custom made to order, nothing is pre-made. Our toppers will last 6 months properly stored at room tempurature.
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